Forgive me my intemperate language, but McDonalds’ systems are designed for morons. When you’re serving food that comes in at under a quid and your staff are a combination of minimum-wagers marking time during half term and people who would otherwise be retired or unemployed, you can’t rely on a willing attitude and customer service innovation arising from the ground up.
Even so, the McDonalds in Ripon must run ads like this during recruitment drives:
We go there once a week and I swear that in 190000 visits, there’s been something missing or wrong in every single one. Today, I ordered a Big Mac… and got a McChicken sandwich. Anthony ordered a plain cheeseburger that took 15 minutes to arrive. 15 minutes! For a burger! In McDonalds!
If there are any would-be Burger King Franchisees in Ripon reading this… please, please, please take the plunge.
[UPDATES: 18:2:2010 - ordered a double cheeseburger, got a single cheeseburger. Antcliffe order fries, got wedges]